Oracle Communications Instant Messaging Server is integrated with Oracle Communications Calendar Server to provide automatic pop-up reminders to Instant Messaging Server users for both calendar events and tasks. This chapter describes how to use this feature.

About Pop-up Reminders

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This section contains information about Calendar pop-up reminders in the following topics:

Pop-up Reminders Operation

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Users can receive Instant Messaging pop-up reminders for upcoming events and tasks on their calendars. To enable these pop-up reminders, the following must occur:

• You must configure Calendar Server to use a notification service (JMQ), and the Instant Messaging server to enable pop-up notifications. Openttd browser.

• The end user must enable calendar reminders in Instant Messaging Server.

With pop-ups enabled, when an impending event or task nears, the alarm set in the notification service causes Calendar Server to send an email notification and Instant Messaging Server to display a pop-up reminder.

Pop-up Reminders Architectural Flow

If configured, Instant Messaging Server pop-up reminders follow this architectural flow:

1. The Instant Messaging Server JMS subscriber subscribes to Calendar server events and notifications in the notification service, either JMQ or ENS.

2. Calendar server publishes an event or task notification in text/xml or text/calendar format to the notification service.

3. The Instant Messaging Server JMS subscriber receives the calendar event or task notification and then generates a message in text/calendar format.

4. The Instant Messaging server sends the message to the calendar owner, if the end user is online.

5. If the recipient is available, Instant Messaging Server generates an HTML pop-up reminder on the end user's desktop based on the message. If the recipient is not available, Instant Messaging Server discards the message.

Configuring Calendar Server and Instant Messaging Server to use Pop-ups

For server-side configuration, see 'Configuring Calendar Agent with Calendar Server.'

Configuring Calendar Pop-ups in a Server Pool

To configure Calendar pop-ups to work in a server pool deployment, you only need to configure one server's Calendar agent in the pool. A pop-up will be delivered for each configured Calendar agent in the pool.

Administering the Calendar Agent

The Calendar agent is an Instant Messaging Server component that provides pop-up functionality to Calendar and Instant Messaging users. In addition, using tools provided with Instant Messaging Server, you can start, stop, restart, or check the status of the Calendar agent as well as monitor its activity through log files. For more information, see 'Overview of Stopping, Starting, Refreshing, and Checking Instant Messaging Server Components.'

For information about Calendar agent logs, see 'Managing Logging for Instant Messaging Server.'

Symptoms

When you try to dismiss calendar reminders in Microsoft Outlook, you discover that they can't be dismissed or keep reappearing.

Cause

The reminders folder or the reminder view is corrupted. A sync conflict may also prevent Outlook from dismissing a reminder.

Resolution 1

Delete the item using a command line:

1. Close Outlook.

2. Right-click the Start button in Windows and select Run.

3. In the Run window, type or paste the command below and select Enter.

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If that method doesn't work, use Resolution 2.

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Resolution 2

Delete the Reminders folder by using the Microsoft Exchange Server MAPI Editor (MFCMAPI). To do this, follow these steps:

1. Download MFCMAPI from github (scroll down and then click Latest release).

2. Exit Outlook.

3. Open MFCMAPI.

4. On the Tools menu, click Options, select both of the following check boxes (if they're not already selected), and then click OK:

   • Use the MDB_ONLINE flag when calling OpenMsgStore
   • Use the MAPI_NO_CACHE flag when calling OpenEntry

5. Click Session, click Logon, select the profile that you want to change, and then click OK.

6. Double-click the mailbox store that you want to open. Citrix workspace 2002 for mac download.

7. Expand Root Container.

8. Right-click the Reminders folder, and then click Delete folder.

   Note

   Do not delete the individual items inside the Reminders folder. The Reminders folder is just a view of upcoming events on the calendar. If the items inside the folder are deleted, those items will be removed from the calendar.

9. Run the Outlook.exe /cleanreminders or Outlook.exe /ResetFolders command line. Grizzkhan. (This step re-creates the Reminders folder and adds any valid entries back in.)

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Resolution 3

The sync issue can be fixed by clearing all offline items from the Calendar folder. This will remove all items from the local copy, but they can be downloaded again from the server.

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1. Right-click the affected calendar and select Properties > Clear Offline Items > OK. All items on the calendar will be removed.
2. Select Send / Receive > Update Folder in the ribbon to force the items' download.